Blog

Crisis Thinking

Everyone on the planet is and will continue to be thinking about our current Coronavirus crisis for months and years to come. The questions will be centered around “how do we deal with it?” Then, “How did we deal with it?” and inevitably, “how will we handle then next time this happens?” I’m concerned about…

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Do You Have a Plan B?

Do you have a Plan B for your business? For that matter I should also ask if you have a Plan B for your life? The world is going through a huge transition right now. We’re moving from a What If? mentality to a What is! reality. The fact is that most people had no…

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A New Age of Customer Satisfaction

Mark my word, we are now entering a a new age of customer satisfaction. Note, I didn’t say customer service, I said customer satisfaction. Customer service represents specific steps that you are or aren’t taking to keep your customers satisfied. Satisfaction is the end result, and unfortunately, many if not most businesses, in good times…

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The Tiger

I was recently talking with a friend. Every time we talk the conversation is an extension of a debate that has been going on for generations. There has undoubtedly been well over a million cases of beer consumed while trying to hash out the issue of how to improve the success rate of, well, anyone.…

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Now IS A Great Time To Panic

Here’s a question for you. Have you been adding new skills, continually learning and just getting better both personally and professionally? If your answer is no, then NOW is a great time to panic. With all that is going on in our world today, with all of the uncertainty, the one thing that is an…

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Basics of Remote Team Management

The world that we are living and working in now requires a new set of business skills. One is learning and mastering the unique art of working from home. Another is an even more finite skill of managing teams from the home office. If you’re a manager, you’ve probably already had a panic attack about…

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Secrets Of Working From Home

Many of you now find yourself with the task of working from home. I’ve done it quite successfully for years. Some of you have not. So, I wanted to offer you a list some of the secrets that I’ve discovered that might be of help. GO TO WORK! If you’re working from home, WORK! It’s…

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Oh Yes You Can!

Ever heard of the 40% RULE? This nugget says that in most cases people hit a point of mental resistance at only 40% of their capacity. In other words, that’s when people quit. I’ve always said that success at almost anything is easy if you just persevere longer than everyone else. In theory you could…

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Opera Selling

Hey everyone, if you haven’t heard there’s a surefire sales technique that’s been re-discovered. Everyone is doing it. It’s called OPERA SELLING. Here’s how it works. You walk into a prospect or client and ask for the decision maker. Once they are identified you apply the one-word presentation technique. Just like a great opera singer,…

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Show and Tell

There have been books written describing certain “Laws of Business”, “Laws of Success”, and “Non-Negotiable Laws of the Universe”. I love to read about them all. Many of these laws are actually some fairly thoughtful and intuitive pieces of advice that make for a great personal or professional pathway for success. I recently came across…

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